Frequently Asked Questions

Thank you for your interest in Chicken On The Run.

Below you will find answers to the most popular questions asked regarding our products and services.

We invite you to read through these FAQ’s as there is a good chance the question(s) you have has been answered below. If you are unable to find the answers you need or still require more information, by all means, please contact us via email or give us a call and we’ll be happy to help you find what you’re looking for.

What time are orders delivered?

Residential home deliveries are scheduled weekly on Tuesday and Thursday afternoons and evenings between 4PM-8PM.

What kind of chicken do you sell?

Chicken On The Run delivers the FRESHEST vegetable, grain-fed poultry directly to your residence or business, the same day it is processed from a Federally Inspected HACCP poultry plant.

Are there any additional costs on the products?

No, there are no additional costs on any of our products. The posted prices are the complete purchase prices for the products. In some instances the product pricing is based on current market pricing and approximate product price has been published. Actual pricing will be made available prior to order confirmation on products of this nature.

How do I pay for my order?

All orders are C.O.D.

Payment may conveniently be made at your door upon delivery of your order by either:

interac visa mastercard dollars


How do I modify or add an additional item to an order that I already placed?

In the event you would like to modify an order placed online, please contact us by phone to speak with a sales associate about your order. If you would like to add products to your order you can simply place another online order or call us to add-on to your existing order.

24 hours notice is required to cancel or remove products from an order.

How do I cancel an order?

Order cancelations or changes must be made by calling Chicken On The Run and speaking with one of our Customer Service agents.
24 hours notice is required to cancel or remove products from an order.

Does Chicken On The Run have a fundraising program?

We absolutely do!.
Chicken On The Run offers our Triple Win Fundraising Program – A fresh, healthy alternative and unique opportunity towards raising money for your school, team or organization.

Click here for complete details

What is good hygiene for handling raw chicken?

Wash your hands with an antibacterial soap before and after handling raw chicken. Dry them with a clean cloth or a paper towel.
Wash all utensils and cutting surfaces with hot soapy water and then rinse well before disinfecting with a mild bleach/water solution.
Mix 15 ml bleach into 1 litre of water (1 TBSP. Bleach into 1 Qt. Water).

What is proper etiquette for handling cooked chicken?

The safe handling of poultry is no different from any other meat, fish or dairy product. As the bacteria that causes problems with foods can be found anywhere. The first rule of food handling is cleanliness. Two basic rules for safe handling of poultry are to keep it clean and cold until you cook it. Rinse birds under cold running water and pat dry before storing, marinating or cooking.

When using barbecue sauce or oil for basting, put into small bowls. Never serve sauces in which you have dipped basting brushes used for raw or partly cooked chicken and never pour leftover basting oil or sauce back into bottles or jars.

After cooking, always put chicken on a clean plate or dish – never on a used plate that held raw chicken or other meats.

Cooked chicken which is to be stored should be refrigerated immediately without waiting for it to cool.

When roasting a whole chicken or whole turkey be sure to cook it completely – Never partially cook it with intention to completely cook later on.

Never stuff a whole chicken or turkey ahead of time and refrigerate it. After a meal, remove all the remaining stuffing and store it in the refrigerator separately. The stuffing should be eaten within 3 days.

Test for doneness by piercing chicken with a knife to make sure that the flesh is tender and flaky and the juices run clear without any pink

What nutritional value does chicken have?

Nutritional Value based on a 100 gram serving of roasted chicken breast:

Energy 159 calories (665 kj)
Protein 33g
Carbohydrate 0g
Fat 2.1g

How do I refrigerate fresh chicken?

Fresh chicken should be covered with plastic wrap or foil and may be stored on the bottom shelf in the coldest part of the refrigerator.

The ideal temperature is 4ºC or 40ºF

How long can I store chicken?

Whole chicken may be stored in the refrigerator for 2-3 days.
Chicken pieces may be stored in the refrigerator for 2-3 days.
Cooked chicken may be stored in the refrigerator for 3-4 days.
Chicken broth may be stored in the refrigerator for 3-4 days.

How do I freeze fresh chicken?

Chicken may be prepped for freezer storage by wrapping several times with plastic wrap and then in foil, or placed in a Ziploc® style freezer bag. Make sure as much air as possible is removed to prevent freezer burn.

The ideal temperature is -18ºC or –0ºF.

How long can I freeze chicken?

Whole chicken may be stored in the freezer for up to 12 months.
Chicken pieces may be stored in the freezer for up to 6 months.
Cooked chicken may be stored in the freezer for up to 3 months.
Chicken broth may be stored in the freezer for up to 3 months.

How do I thaw chicken?

There are several methods to thaw chicken. Which ever method you choose, as the chicken pieces begin to thaw, separate the parts and leave some space around them to help speed up the thawing process.

Leave it wrapped on a tray or deep dish in the bottom shelf of the refrigerator allowing 5 hours per pound or 10 hours per kg.

In frequently changed cold water it takes 1 hour per pound (2 hours per kg.)

In a microwave oven, on “defrost” or 50% power setting, it will take 5 minutes per pound (10 minutes per kg.). Place chicken on a trivet so that the meat does NOT sit in thawed juices. Cover lightly with waxed paper. It is important as chicken thaws to separate and turn pieces for even defrosting.

Once thawed, keep the chicken in you refrigerator and cook it within 2 days.

How much time is needed to place my order?

As every Chicken On The Run order is custom prepared, orders should be placed a minimum of 24 hours in advance to ensure adequate preparation time and scheduling of your delivery